CONSUMER REGISTER PROJECT OFFICER

NDIS Information and Support Worker

Victorian Mental Illness Awareness Council

Job description

VMIAC is the peak Victorian non-government organisation for people with lived experience of mental health or emotional issues. VMIAC engages in a number of activities, including information provision, peer support and self-help. VMIAC provides individual, group and systemic advocacy along with research and evaluation, education and training.

The principle objective of this role is to respond to enquiries to VMIAC’s Consumer Register, coordinating various aspects of engagement requests, including: ensuring the Consumer Register database is up to date, liaising with DHHS staff to ensure requests are filled in an appropriate and timely manner, and following up with payment processes.

Support and development

VMIAC will provide regular supervision and mentoring to the person in this role. All VMIAC roles include training and development opportunities, which can include the development of leadership and other required skills and attendance at conferences.

SPECIFIC RESPONSIBILITIES

  • Maintain consumer register database.
  • Maintain records of consumer register participant’s training and payment
  • Liaise with DHHS and other organisations to organise consumer register forums and other participation activities.
  • Maintain consumer register database.
  • Maintain records of consumer register participant’s training and payment
  • Liaise with DHHS and other organisations to organise consumer register forums and other participation activities.
  • Provide support to Consumer Register participants pre and post engagement as directed
  • Other Consumer Register administration tasks
  • Consumer Register Coordination
  • In consultation with the Consumer Liaison Manager:
  • Support recruitment, selection and management of a register of consumers to represent VMIAC and the consumer experience at a variety of forums and events.
  • Maintain records of appropriate training and development of register participants.
  • • Respond quickly and efficiently to Consumer Register enquiries and requests, providing information
  • and support to ensure that the most appropriate participant is scheduled for the request.
  • • Work with the communications team to ensure that Consumer Register opportunities are promoted
  • and well attended
  • • Work with the finance manager to coordinate payment of register members.
  • • Ensure that Consumer Register members are properly prepared for their engagement, receiving all
  • materials and other necessary resource including briefing and debriefing where necessary.

THIS IS A LIVED EXPERIENCE, CONSUMER POSITION.

A position description is attached.