Assistance Contact Details

Sexual assault, domestic or family violence and abuse

You can contact 1800RESPECT on 1800 737 732 or through online chat.

1800RESPECT will continue to operate as per usual during the COVID-19 health emergency. They are open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

1800RESPECT is a counselling, information and referral service for all Australians, including:

  • People who don’t speak English
  • People who find it easier to speak through an interpreter or translator
  • People who are blind or vision impaired
  • People who are deaf or hearing impaired
  • People who don’t speak or have difficulty with speech

Mental health support

If you’re not in immediate danger, Lifeline Australia (13 11 14: 24 hours a day, 7 days a week) or Beyond Blue (1300 224 636) can help you.

Lifeline Australia also have text (0477 13 11 14: 6pm-midnight 7 nights a week) and online chat (https://www.lifeline.org.au/crisis-chat: 7pm-midnight 7 nights a week) contact services.

Kids Helpline

Kids Helpline is open to answer calls  (1800 55 1800 24 hours a day, 7 days a week), emails (counsellor@kidshelpline.com.au 8am-10pm daily) and WebChat (24 hours a day, 7 days a week)

Harmful or life-threatening

If you are in a harmful or life-threatening situation, contact emergency services immediately on Triple Zero (000)

Any urgent enquiries can also be directed to the Department of Health’s National Incident Room via health.ops@health.gov.au.

COVID-19 – Illness and General Needs

If you begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness, you should call the dedicated hotline on 1800 675 398 for advice. This number is staffed 24 hours a day, seven days a week.

You can also call the dedicated hotline on 1800 675 398 if you are having difficulties getting food or necessities.

You can also contact the Coronavirus Health Information Line 24 hours a day, 7 days a week through the Department of Health on 1800 020 080.