Resources for NDIS participants and service providers

About this project

This project is designed to support NDIS participants with psychosocial disabilities in growing their knowledge of their rights when working with service providers and in building skills and confidence in self-advocacy, including how to communicate their needs, provide feedback, and make complaints.

Navigating My Way will also help support workers and service providers better understand participants with a psychosocial disability, build stronger relationships with them, avoid misunderstandings that can lead to complaints, and resolve issues more quickly.

The Australian Government has funded this project through the NDIS Quality and Safeguards Commission Grants Program.

VMIAC thanks the more than 50 participants who bravely shared their experiences and insights as part of the co-design of the materials.

Find out more about the project here.

Resources for NDIS participants

Download our fact sheet to learn about your rights when working with a service provider
Watch this video to learn more about your rights

Learn more about what you can expect from quality services
Navigating My Way has created a fact sheet to outline we might want support workers to know. Print this out, highlight what applies to you and use it to prompt deeper conversations with your support worker.
Fill in our communication template and use it to build strong understanding with your support worker about who you are and how you like to communicate
Watch Sarah’s story to learn about their experience with working with NDIS providers

Learn about the power of self advocacy
When things go wrong, you can make a complaint. Here are some things to consider
If you have a complaint about an NDIS service provider or worker, use this fact sheet to navigate the best way forward
To prepare yourself to make a complaint, this complaint template can serve as a starting point
Watch Caitlin’s story to learn more about their experience making a complaint

Resources for NDIS service providers

Watch this video to learn from participants about what we think a positive complaints culture is
Read this fact sheet for insight into NDIS participants’ experiences in making complaints

Build better relationships with participants and encourage feedback with this guide to establishing feedback mechanisms

Learn the dos and don’ts of responding to complaints
Measure and track your success in handling complaints using this self-assessment tool

Download the full suite of resources here

Survey

We value your honest feedback. Your survey response will be used to understand the quality of this resource, and to write a report. Your name and contact details will not be collected. If you would like more information about how your responses will be used, please email navigatingmyway@vmiac.org.au.